Consumers' New Expectations for Hospitality Cleaning – By David Forssell

Consumers’ new expectations for hospitality cleaning are evolving rapidly. As recently as 18 months ago, catching a glimpse of housekeepers or cleaning staff during a hotel stay or dinner out was considered by many to be an inconvenience or eyesore. That was then. This is now. Hospitality patrons are paying attention to the cleanliness of the establishments they dare to enter.